Support

Open the app, go to Settings and choose Restore, or use Restore purchases in Santa's Workshop. Use the same Apple Account you bought with.

A certificate or keepsake leaves the device only when a grown-up shares it. The app first shows a grown-ups check (press and hold, or answer a sum), then opens the iOS share sheet. Nothing is shared automatically.

Each gift appears in the app right after purchase and is made on the device with the child's name: keepsakes as a picture or PDF, a reindeer adoption with its picture and letter, printables from the Magic Kit, advent doors, and snow globes to shake. Santa's Visit shows on the tracker on Christmas Eve and Christmas Day once Santa has reached your city. Nothing is mailed or posted.

In the app: Settings, then Christmas reminders. You can also turn off notifications for JingleMoon in iOS Settings. Reminders are local to the device and need a parent to switch them on.

In the app: Settings, then Anonymous usage statistics. Turn it off any time. Nothing is sent unless a parent turned it on.

In the app: Settings, then the delete row, after a grown-ups check. Removing the app also deletes them.

Open Settings on your device, tap your name, then Subscriptions, and choose JingleMoon. Refunds are requested from Apple at reportaproblem.apple.com. One-time Workshop purchases and the lifetime purchase do not renew.

Touch and hold your Home Screen or Lock Screen to add a widget. For the live Lock Screen countdown, tap the button on the countdown card and allow Live Activities when your device asks.

Use Report this reply in the chat, or write to us with what it said.